Get to the point
Upgrading your server? Need help with your network?
Contact us now.
Website Hosting, Design and Optimisation
Software as a Service
Cloud email with fall-back
Sage Customer Relationship & e-marketing
Wi-Fi hotspot provision
Audio Visual design, installation & support
Integrated backup and archiving
Document management
Digital Signage & interactive digital whiteboards
Inbound technical helpdesk
Data recovery
Website Hosting, Design and Optimisation
Greenpoint hosting provide a range of web based services to design, create deploy and market your website. Creating and owning a website fails into three phases:
Creation
Our creative & marketing teams work with you to develop the overall functionality of the site, its look and feel of your “cyber-shop front” your worldwide marketing tool.
Whether you’re looking for a website that:
- Informs your customers and prospects of your services and products
- Creates your ecommerce online store
- Manages and informs your club or organisation members about events, subscriptions payments and club news.
Greenpoint hosting has a solution that can be developed and deployed within your budgetary requirements.
Publishing
Once you have your website complied the next stage is to “Publish” it to the Internet, this is covered by the term Hosting. In a nut shell Greenpoint hosting provide servers and storage that is connected to the internet to upload your site for the world to see. This is charged on a monthly or annual charge dependent on the size of the site.
Management
Dependent on the type of site that you have and what you want to achieve from it will dictate the type of site management you require:
- Static information - no to little management required
- ecommerce site - High daily management
- Club / membership - Medium weekly / monthly
The management of a site falls into three distanced areas:
- Content - contact details, product and services
- Search engine - Making sure that your site has been optimised to allow the search engines to find it and understand what it’s about.
- Standards Conformance - Advertising, SEO, W3C standards, Xhtml, html, java, php, ajax.
Greenpoint hosting will advise you on all the aspects of website creation, publishing and management. Contact us now.
Software as a Service
Software as a service or services in the cloud are a new and emerging technologies; the bases of which are that instead of purchasing and running your applications locally on your own hardware the services are run on remote hardware in the cloud and supplied to the desktop via a secure web browser.
As this is a service you pay a rental charge for the applications and the associated storage. If you would like to understand more about these types of solutions contact us now.
Cloud email with fall-back & Internet Threat Blocking
Email is a mission critical part of the business process, receiving orders, sending information, correspondence, meeting booking and data exchange with new and existing clients providing the business with a fast reliable communication service.
However, unlike the postal service, e-mail delivery is much less traceable - if your email server is down. what happens to the email that has been sent?
If the email cannot be delivered it could be returned to sender at some time or lost in the ether, then an action needs to be taken to resend the returned email if it is noted by the sender.
Cloud mail with fall-back detects that your email server is down and stores the emails until it can be delivered once the email server connection is restored or in the event of a total failure or loss can be redirected to a new location without loss.
The business impact is that there are no emails that are lost or require resending ensuring that you don’t lose any valuable communications.
We are all used to the traditional concept of anti-virus & firewall software running on our servers and PCs that prevents threats from virus, spam, and attacks infecting our data.
There are two issues; the first here is that the unit has to perform tasks that drain system performance and therefore slows down the PC or server. Secondly each PC or server has to have up to date software installed and running to provide protection.
Vetting, cleaning, checking the data and blocking harmful threats and problems before they get to your network dramatically reduces the risk of infection and reduces system overheads so increasing performance. To find out more contact us now.
Sage Customer Relationship & e-marketing
Greenpoint offers IT & ICT solutions that address more than just operating systems and hardware solutions. We assist your clients with the evaluation and in the decision making process regarding application software and business solutions.
With many years’ experience in sales and sales process Greenpoint can evaluate your current sales practices and make recommendations that allow your sales management and sales teams to monitor pipeline, highlight revenue streams, staff performance and management reporting.
Most organisations have a wealth of contact details that are contained within different systems and in various formats. These are generally unused for marketing and lead generation purposes but can yield a valuable source of revenue. Automated or bespoke e-marketing campaigns take advantage of this data, increasing brand awareness and customer information leading to increased sales.
Maximising sales potential by Integrating e-marketing campaigns, free to market communications and data mining are key elements. Greenpoint's marketing team can help and advise you on simple straight forward low cost marketing strategies to develop new business process and / or look into what structured companywide CRM systems could do for you. Contact us now.
Wi-Fi hotspot provision
Internet access on the go is fast becoming the order of the day; Smartphones, laptops and netbooks are becoming central to modern life not only in the business community but also in people’s social lives.
With the changes in litigation about how people access free to air networks, the requirements of knowing who is assessing your network security and access to wireless hotspots and Wi-Fi you need to ensure that your access solution conforms to the legal requirements.
Greenpoint can design, supply, install and support systems that meet the litigation requirements, provide a service or a revenue stream with no input from you. Contact us now.
Audio Visual design, installation & support
Sharing data and video content is central to what audio visual solutions are all about, be it in a school, office, hotel or leisure venue providing HD quality projection and well installed balanced clear sound systems that create the viewer with a superb professional quality experience is our aim.
Greenpoint have the experience, knowledge and products to create the audio visual environment that gives clear visual presentation and audible sound that can be heard by everyone in the auditorium.
Whether it is installing hidden cables, mounting cabling outlets or serving the projector we have expertise you can trust and rely on, furthermore supplying and replacing bulbs “blowing out” and cleaning projects increases the overall life span of your AV solution.
For further information to Greenpoint's AV solution contact us now.
Integrated backup and archiving
Data is the life blood of your organisation without it most business and organisations go out of business or are seriously impaired after a total or partial loss of data.
The cost and time associated with backup and recovery are often seen as prohibitive and would only act as an insurance policy if the worst was to happen, and as we all know it never happens to us!
More attention is placed on recovering the servers, network and infrastructure than the data because that’s the easy bit. But the impact of not having the data on your customers, their details, legally required documentation, invoices, emails and correspondence means that your business would find it hard to recover and while you’re not communicating your competitors would have that window of opportunity. To find out more contact us now.
Document management
Document management is an area that is become more important to any business or organisation. Historical and legacy paper documents combined with the every growing use of e-documents provide a challenge to any IT professional and organisation. Not from their storage or their backup but how to present them and the information contained within them to business in a searchable and usable format.
Most documents are created by the user and stored either in a central location or on the user’s hard drive with no logical file naming structure, no indexing and no consideration of the sensitivity of the information within it.
Although the author has an understanding to the content, when it’s needed by a 3rd party this information can be difficult and time consuming to find.
The essence of a document management system is more than a piece of software it’s an ethos that creates order and a structure for the documents, one that allows them to be referenced and collated to suit the business needs.
There are a number of considerations to take into account when planning how best to implement a document management process:
- Does the document need to be shared between other users?
- Is there information within the document that is sensitive or falls under the data protection act?
- Does the document need to be searchable?
- What formats and file types are used within the organisation?
- When are the documents needed for?
- What are the security implications?
- Are they static or dynamic?
The more traditional perceived use for document management is in converting older paper documents into an electronic format. Some of the questions to consider here are:
- Why do we need to convert?
- What do we want to achieve once the data is in an electronic format?
- Do we need to be able to edit the documents?
- Do we need to search the content?
- How much is the budget?
Conversion of paper documents needs to be well planed with clear objectives set from the start. Projects that have not been thought through to the end needs of the business and user tend to lead to a mass file store of scanned PDF’s, which are time consuming to search for the required data.
There are a number of scan processing technologies involved in converting the original input data such as:
- Optical Character Recognition (OCR) – converting a scan to a word document for editing
- Intelligent Character Recognition (ICR) – converting hand written text into a document
- Optical Mark Recognition (OMR) – used for capturing data from surveys and tests.
Greenpoint's team are able to assist you in these technologies and in planning and reviewing your document management process. Our document management professionals can advise you on the relevant scanning technologies and the data capture and processing software that is required. With our extensive IT experience we can also advise you on mass digital storage (NAS, DAS) solutions, backup and archiving and printing. To find out more contact us now.
Digital signage & interactive digital whiteboards
Digital signage
We are all accustomed to the more traditional 'bill board' advertising and the printed house details in an estate agents windows. These types of static displays are being replaced with flexible Digital Signage, its ability to refresh and display a mass of information easily and clearly help retain the attention of the viewer.
Greenpoint can advise and provide digital signage solutions that suit your requirements. Whether is a rolling advertisement, informative educational displays, doctors surgery’s arrivals or departures details Greenpoint can create a complete solution of supply, install and commission.
One of the biggest challenges with digital signage is presenting the displays in locations that are convenient to the intended audience, either in a public area with high ceiling or due to the weight of the signage itself. Our team of experienced installations engineers can advise you on the individual challenges of each bespoke installation.
Interactive digital whiteboards
Interactive digital whiteboards can now be found in the majority of classrooms across the UK, their flexibility and the students being able to interact with the content allow our educators to prepare and deliver quality lessons that are both educational and fun.
There are many environments where interactive digital boards provide a valuable addition to operations that rely on sharing information such as in fire and rescue, project planning, software development and museums.
Interactive boards come in two basic technologies, a large format HD screen fitted with a touch sensitive mask that acts as the mouse or a whiteboard that is also touch sensitive but where the image is projected on to the board via a projector. Greenpoint's sales team are able to advise you on the most intuitive solution for your requirements. To find out more contact us now.
Inbound & outbound technical Support helpdesk
The first impression of a company is paramount to customer loyalty, brand image and ultimately repeat business, the question is how do you manage technical support issues after the initial sale or ensure that reoccurring licence or support revenue is not lost.
Greenpoint's technical support helpdesk provides the first point of call for your customers in the event of them requiring technical support on a product or service that you have supplied.
Our team of trained call handling professionals answer the inbound call in the manner that you have requested, record the caller’s details and validate them.
Dependent on your bespoke requirements a process will then be followed either to assist in the resolution of the problem, advise them of actions to be undertaken or pass the filtered call onto your support organisation.
Renewal of software licensing and support contracts can be a distraction for many sales forces and have a high overhead in account management. Greenpoint's outbound sales team can provide a cost effective solution ensuring that the customer is contacted and renewed on time so providing you with this valuable source of revenue.
Being focused on renewals allows the team to have a clear mandate in renewing contracts & licensing or in providing up selling sales leads to your sales teams. To find out more contact us now.
Data recovery
In the event of total data loss, disk corruptions, water damage, cyber attack, hard disk drive failure or an accident, recovering data is a very specialist operation.
It is strongly advised that if you hear any unusual sound coming from the unit or the unit has got wet then you turn it off and disconnect it from the power (both mains and remove the battery) and seek professional help. Continuing to run the drive or powering it back up to see if 'it now works' will only make things worse.
Although we always recommend that all your data is backed up and stored in a different location, when things do go wrong, Greenpoint's recovery engineers can use synoptic processes to recover the data from your hard drive.
Depending on the severity of the problem and the financial value attached to the data we can arrange for access to specialist recovery processes that can deconstruct the drive and extract data from the disk platters themselves if they have not been damaged beyond recovery.
In all cases the way to prevent data loss is to ensure that you have made regular backup of your files, pictures and music. We can offer advice on backup routines and devices that will ensure that your data is protected and negate the need for recover. To find out more contact us now.
